Privacy Policy

This privacy policy describes how and when Susie Thompson Silks collects, uses and shares information when you purchase an item from me, contact me or otherwise use my services through Create.net or it's related sites or services. This privacy policy does not apply to the practices of third parties that I do not own or control, including Create.net or any third party services you access through this website. You can reference the Create.net privacy policy to learn more about it's privacy practices. My website is hosted by the Create.net platform.This online platform allows me to sell my products and services to you. Your data may be stored through Create.net data storage, databases and the general Create.net data applications. They store your data on secure servers behind a firewall.

Susie Thompson Silks is committed to ensuring that you privacy is protected. Should we ask you to provide information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Susie Thompson Silks may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was effective from May 2018 and updated July 2019.

Information I Collect

To fulfil your order you must provde me with certain information (which you authorised Create.net to provide me) such as your name, email, address, postal address and the details of the product that you are ordering. You may also choose to provide me with additional personal information ( for a custom order for example) if you contact me directly. I do not have access to any of the payment information you provide should you make a purchase. Payment is handled by Paypal

What I do with the information I gather

I require this information to understand your needs and provide you with a better service, and for the following reasons;

Internal record keeping

I may use the information to improve my products and services

I may periodically send promotional emails about new products, special offers or other information I think you may find interesting using the email address which you have provided.

SecurityI am commited to ensuring that your information is secure. To prevent unauthorised access or disclosure I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect.

A cookie is a small file which asks permission to be placed on your harddrive. Once you agree the file is added and the cookie helps analyse web traffic and lets you know when a website is visited. Cookies allow web applications respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

This website uses traffic log cookies to identify which pages are being used This helps me analyse data about webpage traffic and improve my website to tailor it to customer needs. I only use this information for statistical analysis Purposes and then the information is removed from the system.

Overall, cookies helps me provide you with a better website by enabling me to monitor which pages you find useful and which you do not. A cookie in no way gives me access to your computer, or any information about you, other than the data you choose to share with me.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies, if you prefer. This may prevent you from taking full advantage of the website.

Analytics

This website uses Google Analytics and Statcounter to measure traffic to the site and understand how users move around and use the website. I use this information to enhance the site to ensure you get the best experience possible. By agreeing to this privacy policy you agree to the use of these. You can also review their own policies

Links to other websites

My website may contain links to other websites of interest. However, once you have used these links to leave my website you should note that I have no control over these sites. Therefore I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

I will not sell, distribute or lease your personal information to third parties unless I am required by law to do so.

Data retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my privacy policy However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce myagreements. I generally keep your data for the following time period- 90 days.

Your rights

Access. You have the right to access and receive a copy of the information I hold about you under the Data Protection Act 1998 by contacting me using the contact details below.

Change, restrict, delete. You also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will delete your personal information on request.

Object

You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases I will delete your information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain

If you live in the EU and wish to raise a concern about my use of your information ( and without prejdice to any other right you may have) you have the right to do so with your local data protection authority.

If you believe any of the information I am holding on you is incorrect or incomplete please write to or email me as soon as possible at the address below. I will promptly correct any infromation found to be incorrect.

How to contact me

For purposes of EU data law protection I, Susie Thompson, am the data controller of your personal information. If you have any questions or concerns you may contact me at [email protected]. Alternatively you may write to me at Susie Thompson Silks, 3 Lochaber, Charlestown, Fife, KY113EQ